We understand that a great technology experience begins with dedicated support.
With 4SGen, users are accompanied every step of the way — from installation to daily operation.
1. Our Commitment to User Support
At 4SGen, we believe that an excellent technology experience comes not only from high-quality products,
but also from timely and attentive support.
4SGen users receive continuous assistance — from installation, device configuration,
to usage and warranty services.
2. 4SGen Support Center
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24/7 online support via the 4SGen – Smart Security, Smart Living app or through our official website:
www.4sgen.com
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Integrated “Help & Support” section in the app, allowing users to submit technical
requests, feedback, or bug reports in just a few taps.
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Comprehensive documentation: demo videos, setup guides, and configuration manuals for every device line.
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Automatic firmware updates ensuring performance, security, and compatibility with the latest 4SGen features.
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Multi-channel technical support: live chat, email, hotline, and user community forum.
3. Support Contact Information
ADS Contact Information
4SGen Contact Information
For critical technical issues, users may submit an
“Emergency Priority” request through the app.
Our support team will respond within 4 working hours.
4. Service & Warranty Policy
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Lifetime support for users who activate and register authentic devices on the 4SGen platform.
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Regular updates including new AI features, data security enhancements,
connectivity optimization, and UX improvements.
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Full compliance with Vietnam’s regulations on consumer protection and personal data security.
5. Our Commitment
Every piece of feedback is a motivation for us to improve and innovate.
With 4SGen, you are not just using an app — you are part of a secure, stable,
and continuously evolving technology ecosystem.
4SGen – Safe Connection. Dedicated Service.