4SGen Privacy Policy
1. Purpose and Scope
This Privacy Policy explains how 4SGen collects, uses, stores, and protects personal information when you use the app and IoT devices (security cameras, sensors, controllers, smart devices).
- Maximize privacy protection
- Transparency in all data operations
- Ensure stable, secure monitoring & IoT device control
2. Information Collection & Purpose
A. User Information
- Includes: Display name, email, phone number, User ID, country/region
- Purpose: Account creation & verification, device sync, account recovery, optimal server allocation
- Processing: Encrypted, securely stored, not shared beyond security purposes
B. Device Information
- Includes: Device model, OS, device ID, MAC address, firmware, connection status
- Purpose: Troubleshooting, technical support, video streaming optimization, device permission control
- Processing: Stored in Tuya Cloud, AES256 encryption, internal use only
C. Video & Audio Data
- Purpose: Live view, motion alerts, two-way talk, cloud storage if enabled
- Processing: End-to-end encryption, only authorized users can access, no sharing or commercial use
D. Connectivity Data (WiFi, Bluetooth, 4G)
- Purpose: Quick camera connection, network quality check
- Processing: Temporary use, no log retention, not shared outside the app
E. Location Data
- Purpose: Determine nearest server, synchronize timezone, accurate notifications
- Processing: Not stored on server, temporary use only, can be disabled anytime
F. Crash Logs
- Purpose: Optimize app performance, diagnose technical errors
- Processing: Retained 30–90 days, auto-deleted, contains no personal data
3. Purpose of Use
- Operate and manage IoT devices
- Account security
- Enhance performance & user experience
- Customer support
- Legal compliance
Not used for advertising or commercial purposes.
4. Information Sharing
- Do not sell data
- Shared only with user consent, legal requests, or operational needs (Tuya Cloud, payment, storage)
- Follow data minimization and strict NDA agreements
5. User Rights
- Access & download personal/device data
- Edit account information
- Delete data or terminate account
- Revoke device access permissions
- Submit complaints / export data
Support Email: support@4SGen.vn
6. Data Retention
- Stored as long as account is active
- Deleted/anonymized after 12 months of inactivity
- Video retention according to user configuration: 7–30 days
7. Data Security & Certifications
- Tuya Cloud servers, region-based data allocation
- ISO 27001, 27701, 27018, GDPR, CCPA certifications
- Data encryption, access control, 24/7 monitoring
- Periodic backup & automatic recovery
8. Cookies & Tracking
- Remember preferences, improve experience
- Users may disable cookies; some functions may be limited
- Do Not Track respected, no third-party tracking
10. Contact & Final Commitment
ADS Technology
4SGen – USA
Commitment: Protect privacy, personal data & user experience, comply with applicable laws and highest security standards.
This policy complies with the Cyber Security Law 2018 and Decree 13/2023/ND-CP on personal data protection